Service Guarantee
Returns & Refunds
Not quite right? We're here to help. Our policy is designed to be as simple and fair as possible.
Return Eligibility
To be eligible for a return, please ensure that:
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The item was purchased within the last 14 days.
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The product is in its original packaging with all tags attached.
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The product has not been used, worn, or damaged.
Exempt Goods: Personalized items, perishable goods, and certain hygiene-related products (e.g., earrings) cannot be returned.
How to Return
Request a Return
Contact our team via email at returns@yourshop.com with your Order Number and photos of the item.
Pack Your Items
Once approved, securely pack the item. We recommend using the original shipping box to prevent damage.
Ship it Back
Send the parcel to our warehouse address provided in the email. (Note: Return shipping costs are the responsibility of the customer unless the item is faulty).
Refund Timeline
Refunds will be issued via the original payment method used during purchase.
Faulty Item?
If you received a damaged or incorrect item, we will cover all return shipping costs.
Report an Issue